A Windows update is a common culprit. Because Benss drivers are tied to the OS, an update can sometimes cause compatibility issues.
If Windows Update fails to find the driver automatically, you can fetch it directly from Microsoft's official driver repository.
Open Device Manager , locate the reader under Biometric devices , and right-click it for Properties . Go to the Power Management tab and uncheck the box that says "Allow the computer to turn off this device to save power." Click OK. 3. "Code 10: This device cannot start" Error
Find , right-click it, and select Stop . benss fingerprint reader driver
The non-working stations were missing the EngineAdapter.dll file in the WindBioPlugins directory, while working stations had it present.
Some Windows 10 users have reported that a driver update (from version 3.10.12001.10102 to 3.10.12001.10501) caused the fingerprint sensor to stop working with in Device Manager.
Windows will read the .inf file in the folder and complete the installation. Troubleshooting Common Driver Issues A Windows update is a common culprit
To install the BenSS Fingerprint Reader Driver, follow these steps:
If your device isn't being recognized after plugging it in, use these steps to force the driver update:
While officially unsupported by the manufacturer, the Benss reader has found a home in the Linux community. Specific models, such as the "Benss USB Fingerprint Reader (UA002)" with USB IDs 04f3:0c26 or 04f3:0c28 , are known to work out-of-the-box on many distributions. Open Device Manager , locate the reader under
Right-click on the device (often listed as ELAN WBF Fingerprint Sensor or USB Fingerprint Device ). Select . Choose Search automatically for drivers . Method 3: Manual Driver Installation
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Move the dongle to a different USB port; avoid external USB hubs. Group policy restriction or outdated Windows build. Run Windows Update or enable biometrics in gpedit.msc . Sensor unresponsive after sleep Power management settings turning off the USB port.
In , right-click the problematic fingerprint device and select Properties . Go to the Details tab. Select Hardware Ids from the Property drop-down menu.
⚠️ Some users have reported that certain driver packages on the Benss website appear to do nothing beyond changing the device listing in Device Manager. If you encounter this issue, verify that you have downloaded the correct driver version.
